Returns & Exchanges

At Harvey Norman Photos, we want you to cherish your custom home decor and prints. If your order arrives damaged or contains a manufacturing defect, we offer a straightforward replacement or refund process to ensure your satisfaction.

Return Process

• 1.
  Inspect Your Order

  Examine your photo prints or home products immediately upon delivery to ensure they meet our quality standards and are free from transit damage.

• 2.
  Contact Customer Support

  If you identify an issue, email our support team within 14 days of receipt with your order number and clear photographs of the defect or damage.

• 3.
  Return Authorization

  Once your claim is reviewed, we will provide you with a Return Merchandise Authorization (RMA) and instructions on whether the item needs to be sent back.

• 4.
  Resolution Processing

  After approval, we will initiate a reprint of your custom order at no additional cost or issue a full refund to your original payment method within 5-7 business days.